Because our full pool cleaning service program include both the chemical maintenance and pool cleaning; the water treatment is guaranteed. We also guarantee our workmanship on the cleaning of your swimming pool.
See below for details on how each of our guarantees work. We use the 100% satisfaction guarantee badge on the items where a full refund is offered.
Water Balance Guarantee:
Customers on our full pool cleaning service program can expect we will correct any normal water balancing issues at no additional charge provided the swimming pool and equipment have been kept in proper working order and service has not been interrupted.
Note: Start-up chemicals such as Cyanuric Acid and Calcium are subject to "creeping up" over the years. If these start-up chemicals creep up out of range they may require a full or partial water change since these chemicals cannot typically be lowered in a reliable manner without a water change. A full or partial water change is also typically needed every few years for impurities in the tap water that will creep up over time. These impurities are referred to with the catch-all term "Total Dissolved Solids" or "TDS".
This Guarantee means we will correct any chemical issues free of charge provided they do not fall into one of the exceptions mentioned above.